I ment "not worth it" of course.

John..try to loosen the front mounting screw, actually both of them. Then only slightly tighten each of them. Another tip I discovered, and this is really only for folks who do "custom" work with these cars...Loosen the front chassis screw a bit. I've found that some of them are really tight in there, which causes the front wheels to be so far up in the wheel well. That, along with the mounting screw being so tight, causes the front end to drop down and look wrong. You can always send to me, and I can try to fix them up for you...I love working on them. Of course, I can't fix the cracked display case

Hello,

I waited until more was written here before responding. John, you failed to mention that we communicated about your recent order and satisfactory replacements are on the way. The product was supported and you indicated satisfaction with the resolution.

Secondly, everyone is absolutely correct about the cracked display case lids. In spite of my best efforts and exacting packaging requirements, the Chinese did what they so often do, the pulled a bait and switch. The inner packs were specified to hold six cars flat seperated by dividers which adds rigidity.They packed as eights, four on top of another four which created compression thus, broken lids.

Additionally, the type of cardboard specified wasn't used. Each individual car was to have been wrapped in clear plastic so it could be more easily checked. However considering that many cars are shipped out to dealers in unopened case lots it's not possible to check everything individually. We have extra lids and will ship them free of charge to anyone requesting replacements.

We sell product from dozens of different vendors and none of them do this. Welly for example has more broken lids than not and they won't even provide replacements to us.

Believe me, the vendor is already well aware of the cracked lids and crooked push bumpers. Apparently,one of the two jigs that hold cars for the drilling of holes was slightly off. QC problem, absolutely but it's being addressed.Plus, it's very easily fixed, you shouldn't have to but, it's not the end of the world.

Given the thousands of cars sold and overall positive customer feedback the reality is that the vast majority of customers like the product. I think some may be a little more critical than others and may have higher expectations and that's fine.

But,the vast majority of complaints come from a very few,limited individuals who are more concerned with personal issues and unfounded assumptions about what I'm doing than the actual product. None of us want to hear it, the focus should be on the product which is all I will speak to.

My only purpose for presenting this information here is to acknowledge my awareness of the issues and offer that efforts directed to improvement are continual.

And just to be real clear, while I'm aware of comments made on the forums, my efforts to correct things were not because of anyone on these forums raising issues. So don't anyone delude themselves into thinking that it took someone outside of myself to recognize and and work on problem solving.

I do listen and am always concerned about vaild, factual comments such as John has communicated here and to me personally. Doing these cars with all the extra parts has been problematic but, I'm not turning my back on continuing improvement. I happen to like what I do and have very,very broad shoulders therefore won't let a few snipes from the complaint crowd affect me.

That said, it is understandable if someone choses not to purchase our product. I don't have alot of time to sit on the forums and chat back and forth but did want to address the product issues presented here.I am not looking for arguements nor will I engage in them.

Regards,
Dennis Deal

Location: Frankfort, Kentucky

Thank you Chuck, Out of all of the car's I have gotten I can say 8 were ok and those wre blanks. A prime example of what I have been saying. When I said something about the FHP having a front tag that was the same as the rear. I was berated and bashed because of it. FHP has never had the same rear tag on the front of the car it has alway's been different. Now they may have had the 2 plate system but I have never seen it. I have gotten car's as soon as you open the front door and then close it they will just fall right back open.

Dennis,

My apologies. You did indeed converse with me and sent me a replacement Charger when I had issues with the car. Admittedly the replacement car was perfect and why I opted to purchase Crown Vics.

Based on the advice in this post I will try to correct the issues with the steering, etc.

The vendor and I have been in touch and he is shipping out replacement covers to me.

All in all, I can't say a negative thing about the level of customer service from Dennis or the vendor.

Please note that this is in no way an attack on the product line. I think you have a fine product here. Nobody can be on an assembly line overseas personally inspecting each piece as it comes off the line. What may be lost by QC is clearly made up for with customer service.

Thanks again for all the advice. Troy, I may take you up on sending the cars to "your shop" for repair.

I'll let you know.

John A.

Lee, I've been working here for an old dogs age (no offense to my ex Mother-in-Law). I can look out my window (not really, as we park our vehicles in a five tier garage, and I don't have Superman's X-ray vision) and say for certain the front and rear plates are different. As a matter of fact, front vanity plates supplied free of charge to the taxpayers by 3M are now in their second generation.

PS: If only a handful of cars out of billions and billions have minor QA issues, how come I have seven (six which I would call major: poor paint and obvious hand brush repair on a FHP, bent door arms on four silver CVs [two orders five months apart], and no winshield on a helo) issues out of eleven items?

It is funny how some people want to pick on Lee. I have dealt with him alot and he has been an outstanding person to deal with. I don't blame him for being upset about the FR car's. If I had bought alot of them and had problem's with them I would be mad as well. But some of these board's who have banned him for speaking up they in my opinion have gone to far. As for Troy you seem to have the biggest problem with Lee from what I have seen you bash him at every single turn. Have you ever spoke to him off the board or have you tried to settle it like adult's?

Same server, he has done this before using different ISP, but same server!

Same server yeah ok what ever look at the ip address. Get a life loser!!!! Funny my wife has been in the hospital for surgery. Get a life loser

Since you know everything let's see here is my ip address and here is here's ok. I am the same person get a life loser!!!!!! Get your fact's straight before you open your mouth!!!

City WINTER SPRINGS
State or Region FLORIDA
Country UNITED STATES
ISP ROAD RUNNER HOLDCO LLC.

Doug who posted his response
City MELBOURNE
State or Region FLORIDA
Country UNITED STATES
ISP BELLSOUTH.NET INC.

But we know who you are don't we Mark B.

IP Address 210.215.140.133
City CANBERRA
State or Region AUSTRALIAN CAPITAL TERRITORY
Country AUSTRALIA
ISP NEXONASIAPACIFIC.

Enough is more than enough. Take your differences of list, PLEASE....

And people wonder why I say what I say about First Response. I just got both of these in the mail look at the lightbar sloppy paint job and the other with the missing right spotlight. Very poor QC.

http://i179.photobucket.com/albums/w319/10-8Customs/DSC05511.jpg
http://i179.photobucket.com/albums/w319/10-8Customs/DSC05512.jpg

No offense Lee... but really, if your not satisfied with the product, or the service you receive or don't receive, then just stop buying them.

That is what I did with Code3. I have not bought a Code3 product from them since the problems I had with the Philly Squrt. They simply dealt with it by totally ignoring any and all attempts to contact them by me or anyone else. In essence, they just ignored the problem.

It takes an Act of Congress to get any communication with Code3, and even that doesn't work!!! At least Dennis provides replacement cars-n-parts, openly acknowledges that there are problems, and communicates what he plans to do to correct them... (unlike a certain person from Code3 who simply writes in rhyme and chooses to ignore all correspondences but those from his "chosen few").

And I have contacted Dennis about missing part's or problem's with cars and instead of getting a helpful response he has berated me when ever he can. That is why we both have such a problem. Now if he was willing to send me the replacement part ok but he won't. It is like Chuck posted about his car's 72.5 percent well I have 100% car's and problem's with both.