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May 4, 2004 - 10:04PM

Re: Jet Blue's Neeleman on leadership, and balancing quality and costs

... as foundational elements for building customer satisfaction and loyalty, that is --

May 4th, 2004 - 10:04 PM

May 4, 2004 - 10:31PM

Re: Jet Blue's Neeleman on leadership, and balancing quality and costs

"JetBlue's recipe for customer service success combines work-at-home moms, flexible schedules, employee education, individual initiative, and... Potbelly Bear."

http://www.fastcompany.com/magazine/82/jetblue_agents.html

May 4th, 2004 - 10:31 PM