What I was thinking about were the tradeoffs of the triple constraints. I generally agree with you with regard to reengineering of systems and processes, but what about those systems that hinge on a lot of human behavior, during and after the cost-cutting and downsizing? Some may say that service performance has improved, contrary to triple constraints, but is this really due to redesigned processes or systems, or something else? And if something else, what should the response of the project manager be?