They are not moving within the USA, but i expect the border of Pakistan or so. There they start a small office, put a guy inside who cannot speak but understands english, with a list of premade e-mails which he can use as a reply on incoming, (The one day is for as he doesn't know which answer to send, he asks his brother living in a village nearby).

Bottom line, the human contact is now really gone, the faith after yesterdays sale too, how can you really screw your company and say "what's happening, why are we selling less then two years ago? Just my 2c

In my experience, I've dealt with Code 3 exclusively online. All my orders through them have been using their website, and all customer service issues (except for one) have been resolved via email.
That's not to say that there haven't been any issues with their customer service, I just haven't experienced them first hand.