Ya know what? Even if he is playing "nurse" what's it to us. Real life sucks, doesn't it? If he has family business to attend to that should always take first priority.

And what's with this "executive" crap? He's looking after R&D.

For the record this recent release of the Squrt should be embarrassing for C3 and the customer service that has followed is horrible, but the personal attacks are uncalled for.

Brian Mott



IP: 72.78.123.184

Feb 18th, 2008 - 7:05 AM Re: THIS IS RIDICULOUS QUALITY CONTROL

On the C3 web site, they state that the SQURT is housed with Engine 43, Ladder 9 and Medic 7. SQURT 43 is Engine 43. There is no seperate Engine 43.


Brian




HH



IP: 68.116.221.140

Feb 18th, 2008 - 10:06 AM Re: THIS IS RIDICULOUS QUALITY CONTROL

So the question still remains.....
Is it Engine 43 OR Squrt 43?????????

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There is NO Engine 43. It is just SQURT 43.

And Code 3 still has yet to answer my emails from last week.

Brian

Location: Philadelphia, PA

Ya know what? Even if he is playing "nurse" what's it to us. Real life sucks, doesn't it? If he has family business to attend to that should always take first priority.

BOTTOM LINE IS, HE IS BEING PAID TO DO A JOB (WHICH FROM PRIOR POSTS WAS CUSTOMER SERVICE, R&D, AND REVAMPING THE MEMBERS BENEFITS/SITE). AND DO A JOB WHETHER OR NOT SOMEONE ELSE IN HIS FAMILY IS SICK OR INJURED. IF HE CAN'T STAND THE HEAT, GET OUT OF THE KITCHEN. IF HE CANNOT ATTEND WORK FOR FAMILY REASONS, SOMEONE ELSE FROM CODE 3 - SHOULD BE TAKING HIS PLACE - NOT LETTING HIS WORK SLACK. I'VE HAD 7 MRIS FOR SERIOUS HEALTH PROBLEMS IN THE LAST MONTH AND AM HOPPED UP ON PAINKILLERS THAT ARE NO LONGER DOING THE JOB, AND I STILL MANAGE TO GO TO WORK EACH DAY, BECAUSE THATS WHAT IM PAID TO DO. SO MUCH AS I DON'T WISH ANY HARM TO HIS WIFE, HIS CAVALIER ATTITUDE ABOUT NEGLECTING HIS DUTIES AND PLAYING NURSEMAID ARE NOT APPROPRIATE. IF ITS OK FOR HIM TO RAISE THE ISSUE, ITS FAIR GAME.

And what's with this "executive" crap? He's looking after R&D.

DON'T KID YOURSELF. HE IS MAKING **** GOOD MONEY FOR THIS JOB. IF HIS NAME IS GOING ON THE WHATS NOT NEW PAGE EVERY WEEK, HE'S RUNNING MANY PARTS OF THE SHOW - AS EVIDENCED BY ALL THE CHANGES HE WANTS TO MAKE (BUT HAS FAILED TO COME ANYWHERE CLOSE TO DOING).

For the record this recent release of the Squrt should be embarrassing for C3 and the customer service that has followed is horrible, but the personal attacks are uncalled for.

WE ARE TIRED OF BEING NICE ABOUT IT..SENDING EMAIL AFTER EMAIL OF NO RESPONSE. POSTING OUR PROBLEMS ON BULLETIN BOARDS, NO RESPONSE. HE KNOWS OF THESE BOARDS DUE TO HIS OFF THE CUFF COMMENTS, SO HE CAN'T PLEAD IGNORANCE. YOU THINK THESE PERSONAL ATTACKS ARE BAD?? GO TO WWW.ELLIOTT.ORG, WHERE THE WEBMASTER PUBLISHES THE FULL NAMES, BUSINESS ADDRESSES, EMAIL ADDRESSES, BUSINESS, CELL, AND HOME PHONE #S, AND EVEN THE PERSONAL HOME ADDRESS OF CEOS AND EXECUTIVES IN THE AIRLINE AND TRAVEL INDUSTRY. THERE IS NO MORE MR NICE GUY ANY MORE. THAT'S HOW YOU GET THINGS DONE. DON'T TREAT YOUR CUSTOMERS LIKE CRAP AND YOU WON'T HAVE THESE PROBLEMS.

Never argue with an idiot. He'll drag you down to his level and beat you with experience.

Location: On the opposite side of reality to this idiot

Thank You Brian!!

You guys sure you aren't trying to resurrect the Code 3 Board before Code 3 does......aaahh for the good ole days..

My little neice says that all the trouble with Code 3 Collectibles lately is due to interference by the "Charmed Ones". I would guess that in their quest to fight EVIL, they must have taken a road trip from SF down to LA to do intense battle with the Denizens of Woodland Hills. I wouldn't be surprised if Buffy was also in on this gig. Leave it to a wonan to screw up our diecast.

PS: Did any of you ever realize that "Code 3 Collectibles in Suburban Metropolitan Woodland Hills" spelled sideways is "Customers Shall Die Wednesday".

Today's what's new, Once again no apologies over the Philly debacle. I'm going back to a real hobby model trains because if there is something wrong they will fix it at no cost to the consumer.

Location: CA

Dunkle will never apologize. He's too busy telling us where he's been and how great Code 3 is...NOT!

Location: Smyrna,GA

Just a thought. With Dunkel's wife sick, it is possible these "What's New" pages were prepared beforehand so he could take some time off.

Face it, it doesn't matter what he says. He's going to get bashed. On the other board, guys were already trashing him in advance based on their guesses of what he might say.

In spite of it, Code 3 posted someothing. It's more than other companies do.

Personaly, I think that based on what's been reported with the Philly DP, the quality issue needs to be addressed. I realize its taking a long time, but if you've ever had to deal with companies working in the far east, you might understand the issues. Nothing is quick. That being said, a public acknowledgement of the issue and the intent to fix it would have gone a long way.

TO go along with Tom's comments about working with the far east, there are many other items that go into the process. But also what do you want them to do? Make an appology? What does that prove? Acknowledge publically some (ALL?) models are defective? Why it has already been done. Say what will be done to correct the problem. It is possible even a few weeks since the board announcements, they don't know the entire scope or exactly how to fully correct the problem. Was it all 3000? or just the ones run through a single worker's station? If you truly believe that all pieces are fully inspected prior to shipment you are fooling yourself. Generally in a production run you might get a first article inspection and then perhaps a random sample during the run. But more times than not the latter won't occur. Even when built in America.

That being said I am appreciative to the posts bringing this to light. It has let me wait to order mine until I know it will be correct(ed).

Jeff

Location: PA

Re: THIS IS RIDICULOUS QUALITY CONTROL

TO go along with Tom's comments about working with the far east, there are many other items that go into the process. But also what do you want them to do? Make an appology? YES MAKE AN APOLOGY. What does that prove? IT PROVES THAT THE "BOYS" AT CODE 3 HAVE ENOUGH GUTS TO MAYBE DO THE RIGHT THING. Acknowledge publically some (ALL?) models are defective? YES. Why it has already been done.NOT BY CODE 3 IT HASN'T. Say what will be done to correct the problem. YEAH THAT WOULD BE A GOOD START, OR LET'S SEE, A $50 DOLLAR OFF COUPON FOR ANY MODEL FOR ANYONE PURCHASING A DEFECT. It is possible even a few weeks since the board announcements, they don't know the entire scope or exactly how to fully correct the problem. Was it all 3000? IT DOESN'T MATTER. or just the ones run through a single worker's station? AGAIN, DOESN'T MATTER. If you truly believe that all pieces are fully inspected prior to shipment you are fooling yourself. NO, WE ARE NOT FOOLING OURSELVES. NOBODY SAID SOMEONE AT CODE 3 (CA) HAD TO DO THE INSPECTION, BUT SOMEONE SHOULD. DON'T YOU REMEMBER ALL THOSE "CHECKED BY QC3" STICKERS? NOW IF YOU ARE SAYING THAT NOBODY EVER CHECKED THEM, THEN THE STICKERS ARE A FRAUD. Generally in a production run you might get a first article inspection and then perhaps a random sample during the run. But more times than not the latter won't occur. Even when built in America.

SO WHEN JETBLUE AND OTHER AIRLINES HAD PROBLEMS WITH AIRPLANES SITTING ON THE RUNWAYS FOR EXTENDED PERIODS OF TIME, OR FLIGHTS BEING CANCELLED BECAUSE THEY DIDN'T HAVE PEOPLE IN THE RIGHT PLACES, WHAT HAPPENED? FOR ONE, THERE WAS A PUBLIC - PUBLIC ANNOUNCEMENT FROM THE COMPANY. IT WAS AN APOLOGY. AND THEN WHAT? THEN THERE WERE VOUCHERS GIVEN TO PASSENGERS, IN ADDITION TO REFUNDS. THESE VOUCHERS WERE ABOVE AND BEYOND ANYTHING REQUIRED BY LAW OR BY THEIR CONTRACT OF CARRIAGE. IN FACT, WHEN THE JET BLUE INCIDENT HAPPENED, THERE WAS NOTHING REQUIRING JET BLUE DO ANYTHING MORE THAN GIVE A REFUND. THE FACT OF THE MATTER IS, CODE 3 SHOULD MAKE A PUBLIC APOLOGY AND OFFER VOUCHERS TO THOSE WHO HAD DEFECTIVE PRODUCTS, ESPECIALLY THOSE WHO GOT 2 OR 3 DEFECTIVE PRODUCTS FOR THEIR INCONVENIENCE. IN MOST CASES OF POOR CUSTOMER SERVICE OR DEFECTS IN WORKMANSHIP, A CUSTOMER WILL BE BROUGHT BACK BY SIMPLY ACKNOWLEDGING THE PROBLEM, SAYING THE COMPANY IS SORRY ABOUT IT, AND OFFERING THEM TOKEN COMPENSATION. QUIT MAKING EXCUSES THAT BECAUSE THIS IS "JUST A HOBBY, OR JUST DIECAST" THAT THE COMMON COURTESIES AND BUSINESS PRACTICES OF THE REAL WORLD DO NOT APPLY. AT $200 EACH, ITS AN EXPENSIVE HOBBY FOR CUSTOMERS TO BE TREATED THIS WAY.

That being said I am appreciative to the posts bringing this to light. It has let me wait to order mine until I know it will be correct(ed).

Jeff

NOT A PERSONAL ATTACK ON JEFF BTW, JUST RESPONDING TO HIS INFERENCES.