You are absolutely right, there is something seriously wrong in Code 3 customer service. When I lived in the UK I used to tell amazed fellow Brits about North American customer service (we just don't have any in Britain) and how Code 3 would replace any model instantly, reply quickly to e-mails, etc, etc. I complained about the poor quality of Tower Ladder 1 literally months ago and received the "holding" e-mail that said my complaint would be dealt with shortly. Then nada, zip, nothing, nix, zilch.

My suspicion is that I got no reply because the entire batch was as lousy as the one shipped to me and we were talking entire product recall, not replace one by one.

We all know trading conditions are tough in the US at the moment and all companies are locking down the hatches. That means cost cuts and less money for "inessentials" like customer service. But you cannot put up your prices, lower your standard AND lower your customer service. That is a triple whammy for going out of business. If I cannot trust a company not to ship me a "lemon" that they will not replace, why am I going to send them fifty or a hundred bucks? It is not supposed to be like buying a ticket in a lottery. I say this, sadly, as a collector like Hans with many, many past purchases from Code 3.

MARILYN AND GILLS FIRE STATION SHOULD HAVET BUFFALO ALF IN STOCK ,IF NOT I HAVE 10. AND CAN SPARE 1

Location: BUFFALO NY