That is what's known as customer service. C3 could take a less or two from it.

Location: Smyrna,GA

THANK YOU! Dennis, you're a stand up guy!

I can see where the factory could have dropped the ball on quality. But that does not account for issues related to the un-interchangeable wheels. That is definately a design error/pre-production mistake, and also should be corrected.

I'll address the change out of wheels. It has been obvious that the wheels presented difficulties for some and I aplogize for that. However, changing them can be accomplished with a little problem solving and ingenuity. 1. Remove the tire. 2. Using diagonal wire cutters, cut the wheel in three equal places around the circumference working from the outside inward. The wheel will come apart without damaging the axles.3. Because the wheels are press fit, the replacements are admittedly difficult to fit onto the axles, especially the fronts. 4. The solution is to take a 1/16" drill bit in your fingers and enlarge the hole slightly, drop a bit of white glue into the hole and install.5. For the front, use a small screwdriver to support the back of the axle head as you push the wheel onto the short axle. I've talked quite a few builders through this over the phone and they have all been pleased with the results.Please note, these cars were intended to provide skilled builders with far more options than were ever previously available but they do require a little more time and problem solving than those of simpler construction and lesser accessories. We are going to post a short video or photos on our website to better define the process and tools required to tackle the wheel change out and drilling of holes in diecast for
installation of accessories. And for those that have suggested why we didn't pre-drill holes the reasoning is simple. Builders have always told me they wanted cars without holes so they could mount equipment where they wanted bvecause it's easier to drill a hole(for most) than it is to fill them and repaint. It's not possible to please everyone but the more advanced builders I've spoken with have gained alot more enjoyment from the First Response cars than any others. If you need a reasonable number of replacement wheels for those you may have ruined please feel free to email me at dennis_diecast@hotmail.com and I'll be more than happy to send you some. If you have questions, I'll also do my upmost to answer them. Thank you. Dennis Deal Product Development Manager First Response Replicas.

Location: Kentucky

One other thing you all might be interested in. I have noticed quite a few negative comments regarding Code 3. Things are making even more sense to me now as I work through the problems with out First Response Chargers. The same factory that makes Code 3 made the Chargers. The first time I visited the factory Code 3 products were being produced. This is not a slam against Code 3 but the overall declining quality in many of the factories as there is so much product scheduled to be made that it's all too often rushed through production. As I've mentioed previously, I moved our production and have documented QC procedures in place which increases the review process throughout production. Again, Dennis Deal Product Development Manager, First Response Replicas.

Location: Kentucky

With difficulty? Using some ingenuity? I must have missed the post explaining wheel conversion required a degree from MIT, and membership in Mensa.

Where was this explanation in December when everyone was complaining about the terrible QC, and impossible wheel change from this company?

I posted instructions how to change wheels on a number of sites using a Dremel, Plyers, and a Hand Drill. It was simpler than the above instructions. And that was FOUR MONTHS AGO.

You can post excuses now that just about everyone has determined that First Response isn't worth the expenditure. No Thanks, I'll wait for Gearbox.

Hello again. For those of you that contacted me directly I was glad to assist you and address your questions and comments. Requested parts will be sent tomorrow.

It was good to communicate with modelers having plesant attitudes,skill and an interest in this hobby.

And yes, following these exchanges I am going to examine the possibility of offering unpainted, unassembled cars. Some pre-build components from the factory such as the steering would probably be helpful since the front spindles can be troublesome. But the wheels would not be installed.

I would think the chassis should probably be painted along with the interiors and other spray masked features although I don't know if the black spray mask along the side windows would be possible.

If this required application by the end builder I'm sure a few unhappy souls would complain about this too. But we can't let the occassional sour puss affect us.

If you like, please let me know your thoughts.

Thanks, Dennis Deal Product Development Manager First
Response Replicas.

Location: Kentucky